Privacy policy

We, Eylo B.V., We respect your privacy and personal data, but sometimes we need personal data from you. In this statement you can read which data we use and how we store, protect and process these data. This privacy policy applies to our website or (the "Websites"), our applications (the "App") and the services we offer (the "Services"). We will treat your personal data in accordance with the General Data Protection Regulation (the "Relevant Legislation")
Personal Data

In order to provide our Website, App and Services, we process personal data. The term "personal data" means information that identifies you as a person. This definition is in accordance with the Relevant Laws.
Your Consent

We may hold your data at various times, such as when you visit our Website, create an account on our Website or App, use our Services or when you contact us. We may process your data because we ask for your permission through this privacy policy.

Further, we will not process your data without your consent unless we are required to do so by law.
What data do we collect and how do we use it?

To make use of our Website, App and Services we need the following data from you:

    Your name
    Your phone number
    Your email address

We also collect some information from you that is not personal when you use our Website or App, such as:

    The name of the browser you are using
    The operating system you use
    The service provider you use to access the Internet


In your account we store the following data: username and password. This way you don't have to enter them again. We also save - for the convenience of your own account - the details of previous orders.


Eylo B.V. offers newsletters. This keeps you informed about offers, promotions and other news. To be sure of your consent, we use the opt-in system for newsletters. An unsubscribe option will be included in every communication through this channel.

We will only use your information for the above purposes, or for a purpose that is closely related. Thus your data will never be used by us in an unexpected way.

We are committed to protecting your personal information from loss, destruction, use, alteration or disclosure by unauthorized persons. This ensures that those who have nothing to do with your data cannot access it. We do this through the following measures:

    Encryption of digital files containing personal data
    Securing network connections with Secure Socket Layer (SSL), or comparable technology
    Security of the data in accordance with the ISO 27001 standard
    Access to the data is limited to those who need the data

Data retention period

We will not keep your personal data longer than we need it for the purposes we described earlier.
With whom do we share your personal data?


It may happen that other parties receive your data from us. We agree with these parties in a processor agreement that they will handle your data with care and they will only receive the data necessary to provide their service. These parties use your data only in accordance with the instructions we give and not for their own purposes. We pass on your data to the following parties:

    Google Analytics; to keep statistics on visits to our website.
    Hotjar; for the optimization of the user experience on the website.
    Sentry; for error registration in our application.
    Social media; Twitter, Facebook, LinkedIn, Google and Bing; for paid advertising campaigns.
    Intercom; for chat support and customer retention.


We will only process your data within the European Union. Outside the European Union we will only process your data if that country offers an adequate level of protection.
We will not give your details to parties other than those mentioned above or pass them on to other countries without your permission.

Our Website and App may contain links to other websites. We are not responsible for the content or the privacy protection of these websites. We therefore advise you to always read the privacy policy of the website in question.

A cookie is a small text file that is sent from a website's server to the browser. The browser then saves the file on your device. Your device is given a unique number, which our site uses to recognise the device later.

We may use cookies to improve your experience on our Website. Cookies also ensure that the Website is fast, that you can visit our Website safely and that we can detect errors on our Website.

You can always delete or disable cookies yourself via the browser settings. No cookies will then be stored when you visit our Website. However, please note that without cookies our Website may not work as well as it should.
Modification of privacy policy

We can amend this privacy policy. If we change the privacy policy in a material way we will place a notification on our Website and in our App together with the new privacy policy. We will notify users who are registered with us with their email address of any changes. If you are not registered as a user, we encourage you to check the Website and this statement regularly.
Your rights

The information we collect from you is personal. You therefore have the following rights:

    You may ask us to access your data;
    You may ask us to correct, limit or delete your data;
    You may ask us for a copy of your data. We can - at your request - also pass this copy on to another party, so that you do not have to do this yourself anymore;
    You can object to the processing of your data;
    You can lodge a complaint with the Dutch Data Protection Authority if you believe that we are unlawfully processing your data;
    You may always withdraw your permission to process your data. From the moment you withdraw your permission, we are no longer allowed to process your data.

For other questions or comments about our privacy policy, please contact us using the details below.

Eylo B.V.
KvK: 69973261
Moerdonksvoort 48
5706HL Helmond

Tel: 088 - 211 2121


Version 2 of the general terms and conditions - 1 September 2018.